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New Medicare ID Cards Coming

In April 2018, the Centers for Medicare & Medicaid Services (CMS) started mailing new Medicare ID cards. Healthy Connections Prime members will receive new Medicare ID cards in the mail over a period of approximately 12 months, but their member ID cards will remain the same. Your card may take time to arrive at your home. You should receive yours in the mail by April 2019.

What you need to know

  • Your First Choice VIP Care Plus (Medicare-Medicaid plan) member ID card has not changed. You will still need to use your current member ID card for your provider, hospital, and pharmacy visits.
  • No more Social Security numbers. Your new Medicare card will have a new number instead of your Social Security number. This new number is unique to you. It helps you protect your identity.
  • The new Medicare card is paper. Paper cards are easier than plastic ones for your provider's office to copy.
  • Mailing takes time. Your card may arrive at a different time than your friend's or neighbor's.

What you need to do

  1. Make sure your mailing address is up to date. If your address needs to be corrected, contact Social Security at or call 1-800-772-1213. TTY users can call 1-800-325-0778.
  2. Once you get your new Medicare card, destroy your old Medicare card and store your new one in a safe place.
  3. Carry your First Choice VIP Care Plus ID card and show it to your health care providers when you need care. You may also be asked to show your new Medicare card. Carry this card too.
  4. Write down your number and keep it in a safe place. If you forget your new card, you or your health care provider may be able to look up your Medicare number online.

Help is available

If you don't get your new Medicare card by April 2019, call 1-800-MEDICARE (1-800-633-4227), 24 hours a day, seven days a week. TTY users can call 1-877-486-2048.

Important note

Beware of anyone who contacts you about your new Medicare card. Only give your new Medicare card number to people you trust to work with Medicare on your behalf. This could be doctors, pharmacists, and other health care providers.

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