Change Healthcare System Interruption

Change Healthcare, our electronic data interchange (EDI) clearinghouse for claims and payment cycle management, continues to address their network interruption related to a security incident. Below are updates for our systems and processes:

1. Claims payments: Providers who were unable to successfully submit claims during the outage may now submit them either through Availity or PCH Global, or, through Change Healthcare once connectivity is restored. We have extended the claims timely filing deadline for claims that would have been rejected due to untimely filing during the service interruption. For more details, see the Claims Timely Filing Deadline Extension (PDF) provider notice.

2. Electronic claims submission through Availity: If you or your clearinghouse do not currently use Availity to submit claims, you must register with Availity at: Please choose the registration option that aligns with your business: Healthcare or Atypical Provider.

For registration process assistance and other resources, access the training site link on the Availity registration page.

If you are currently registered with Availity for another payor, or if you use another clearinghouse, you must request that they route your electronic claims for First Choice VIP Care Plus to Availity.

For additional information and resources see the recent Additional Information for Availity (PDF) provider notice.

3. Submitting claims through Change Healthcare: First Choice VIP Care Plus has not reconnected directly to Change Healthcare, providers may submit claims to First Choice VIP Care Plus through Change Healthcare.

  • Providers may use Relay Health or iEDI (the two clearing houses being offered today by Change Healthcare/Optum) for submitting claims to First Choice VIP Care Plus. Claims submitted through these clearinghouses will be routed to us via Availity until we reestablish direct connectivity to Change Healthcare.
    • To use Relay Health or iEDI, you will have to establish new connectivity with these clearinghouses.
    • For new connectivity requirements, you will need to reach out to your Change Healthcare account representative.
    • If you do not know who your account representative is, you can submit an inquiry via the Change Healthcare General Inquiry

4. Manual claims submission through PCH Global: To enroll for claims submission through PCH Global, please go to and click the Sign-Up link in the upper right-hand corner to register.

Complete the registration process and log into your account. You will be asked how you heard about PCH Global; select Payer, then AmeriHealth. Access your profile by clicking on Manage User and then My Profile. You will need to complete all the profile information. When you go to the Subscription Details screen, select the More option on the right-hand side to see how to enter the promo code Exela-EDI.

When you are ready to submit claims, use the following information to search for our payer information:

  1. Payer name: First Choice VIP Care Plus
  2. PO Box: 7106

For a detailed walk through of the registration process, refer to the PCH Global Registration manual, found on the PCH Global website in the Resource Menu.

5. Electronic remittance advice (ERA/835) files: Providers can view and download an electronic remittance pdf via the NaviNet provider portal. Providers may also access the ERA/835 file through ECHO Health. For additional information, please see the recent 835 Access provider notice (PDF). NOTE: Due to the Change Healthcare security incident, remittance advices generated after February 21, 2024, may not include all of the information previously provided. As Change Healthcare continues to restore services, this information will become available.

6. Prior authorization submission and processing: The prior authorization systems continue to operate normally.

7. Eligibility verification, claim status inquiry, and authorization inquiry: These capabilities continue to be available via NaviNet. If you do not have access to NaviNet provider portal, please visit to sign up.

Please note, in the interim our Provider Services Department will not be able to assist with the processing of your payments or obtaining your 835 files any sooner. If you have other questions, you may contact Provider Services at 1-888-978-0862.

We thank you for your partnership and patience, we will continue to provide updates as we work to resolve the downstream impacts of Change Healthcare’s service interruption.

First Choice VIP Care Plus is a Healthy Connections Prime Medicare-Medicaid Plan offered by Select Health of South Carolina. South Carolina is one of several states selected to design new approaches to coordinated care for people on both Medicare and Medicaid.

As a First Choice VIP Care Plus Medicare-Medicaid Plan provider, you are a part of a dedicated network that is ready to meet our members' health care needs. As partners in care, we'll work with you to ensure that our members receive access to the quality health care they need and deserve, achieving the goals of this plan which are to:

  • Improve health outcomes
  • Delay the need for nursing facility care
  • Reduce avoidable emergency department visits and hospital readmissions
  • Increase access to home and community-based services

Our robust network is designed to provide our members with integrated care. You will find other committed providers like you in the directories below.

Provider data contained within the online directory is updated daily Monday through Friday.

If you notice any errors in the directory, please fax, on practice letterhead, the information as it should appear to the attention of Provider Services at 1-855-327-4980.

Want to join our network?

We're always looking for providers to join our network of care. Learn about joining our provider network today. Check out credentialing information for First Choice VIP Care Plus.

Other quick resources

Please refer to the other provider links for additional information and resources. Check back often, as we continue to add and update provider materials, resources, trainings and communications.

Have questions?

Call Provider Services at 1-888-978-0862 (TTY/TDD 711), 8 a.m. to 8 p.m., 7 days a week.

H8213_001_WEB_1682003 Pending